Privacy Policy

1. Introduction & Overview

ScaleSphere Technologies Private Limited ("ScaleSphere", "we", "us") provides a multi-channel business messaging and customer automation platform. This Privacy Policy details our practices concerning data collected from business accounts and messages processed through our APIs.

2. Information We Process

We process two main categories of data:

• Account & Billing Information: Name, work email, phone number, billing address, and payment credentials provided when creating a ScaleSphere account.
• Communications & End-Customer Data: Message payloads, contact phone numbers, media attachments, and conversation timestamps routed through connected channels (WhatsApp Cloud API, Instagram, RCS).

3. Role as Data Processor

In relation to conversations between your business and your customers, you (our client) are the Data Controller, and ScaleSphere acts as the Data Processor. We process customer message content exclusively to execute automated workflows, display messages in your team inbox, and synchronize with your configured CRM webhooks.

4. Encryption & Security Standards

All customer data is encrypted in transit using Transport Layer Security (TLS 1.3) and encrypted at rest using industry-standard Advanced Encryption Standard (AES-256). ScaleSphere cloud infrastructure is hosted in ISO 27001 and SOC 2 certified server environments.

5. Data Retention & Deletion Rights

You retain full ownership of all customer conversations and contact profiles. You may export all contact records in CSV format or issue a permanent data deletion request via your account settings at any time.

6. Contact Our Privacy Officer

For privacy inquiries or GDPR/DPDP data requests, please write to: scalesphereconnect@gmail.com.