A world of
conversations.
All connected.
Your customers are everywhere. Bring their conversations, your team, and intelligent automation together in one thoughtful, unified workspace.
One shared space. WhatsApp Instagram Messenger RCS Business
Hey uh where is my package #84920… wait actually can I change the shipping address to my office before it ships? Also can you resend the payment link for the extra items?
Address updated to Office in Shopify • Invoice link sent on WhatsApp • Customer confirmed in 1.4s
10x faster than manual triage
Sales, support and operations answer, route and close from one place — and you pay Meta's conversation fees at cost, with 0% markup.
Fragmented multi-tab chaos
- Collision nightmares: two agents reply to the same customer with contradictory answers.
- No shared memory: customers repeat order numbers across Instagram and WhatsApp.
- Night-time silence: inquiries sent after hours wait until someone logs in.
Unified intelligent flow
- Collision protection: live locking and presence indicators prevent duplicate replies.
- One customer timeline: every channel and order in a single conversation view.
- Always-on automation: no-code flows answer routine questions 24/7 and hand off gracefully.
Native integrations with carrier & social platforms
- WhatsApp Business API
- Instagram Direct
- Messenger
- Google RCS
A question. A next step.
Watch how ScaleSphere receives inquiries, analyzes customer intent, routes the optimal path, resolves instantly, and handoffs smoothly to an agent.
"Hey team! Can you confirm if order #SS-9821 has shipped yet? I need it before Friday."
Fulfillment Lead • Synced with Shopify & Delhivery
"Good news Rohan! Order #SS-9821 was dispatched this morning via Delhivery. Estimated delivery: Thursday, 2 PM - 6 PM."
A question. A next step.
Incoming inquiries trigger intent classification, path routing, automatic AI resolution and team member handoff.
"Can you confirm if order #SS-9821 has shipped yet? I need it before Friday."
Message intent classified as Order Tracking. Triggering Logistics Workflow #3.
Direct API query to Delhivery shipping records fetches live tracking token and delivery window.
"Order #SS-9821 was dispatched this morning. Estimated delivery: Thursday, 2 PM - 6 PM."
Handoff to Priya Sharma (Fulfillment Lead) with customer history synced.
Experience ScaleSphere in natural flow.
Click through an illustrative workspace: the unified inbox, flow builder, broadcast campaigns and CRM pipeline working as one.
Rohit Sharma
WhatsApp OfficialHello! I received Order #8921 today, but the shirt is slightly snug. Can I exchange for size L?
Hi Rohit! Welcome back to Linen & Co. I found your Order #8921. Free exchanges are active for 7 days. How would you like to proceed?
Exchange for Size L please!
Hi Rohit, I have reserved size L for you and booked a courier pickup for tomorrow between 10 AM – 1 PM. You will receive live WhatsApp tracking shortly!
Rohit Sharma
+91 98201 44819
rohit.sharma@example.com
Built for precision.
Engineered for velocity.
Every capability in ScaleSphere has been sculpted with zero fluff. Replace fragmented browser tabs with an integrated messaging engine that scales effortlessly across Meta Cloud channels.
Address verified with logistics partner API. Safe to confirm pin code 560038.
Every customer channel gathered into one view.
No more switching between WhatsApp web, Meta Business Suite, Instagram mobile app and SMS portals. ScaleSphere unifies every channel into a lightning-fast shared inbox with unified customer identity and live presence indicators.
- Zero duplicate replies via real-time agent collision locking
- Unified customer purchase and conversation history
- Official Meta Cloud API with 0% markup on conversation tariffs
Nodes connect. Messages travel in real time.
Design multi-step conversation flows with an intuitive drag-and-drop builder. Route inquiries based on customer attributes, branch on natural language intent, query external APIs, and escalate to human agents when needed.
- Trigger on keywords, webhooks, or scheduled intervals
- Condition branching: VIP customer, order value, business hours
- Interactive quick-reply buttons and catalog lists
Keyword match: [track, order, status, delivery]
Is order placed within last 7 days?
Send WhatsApp Rich Card with live tracking button + auto-sync CRM
Collaborate silently without customer confusion.
Add internal @mention notes inside live conversations, assign tickets based on team member skills, and prevent two teammates from sending conflicting replies simultaneously.
- Internal notes with teammate notifications
- Live presence alerts when another agent opens the thread
- Role-based access controls for support reps and managers
Campaigns that expand into personalized messages.
Send personalized WhatsApp and RCS broadcasts with high delivery and read rates. ScaleSphere dynamically substitutes customer variables like name, discount code, and location for maximum conversion.
- Pre-approved Meta utility & marketing template synchronization
- Segmentation by tags, lifetime value, and order recency
- Real-time delivery, read, and CTA click telemetry
"Namaste Pooja! Your VIP festive pass is active for Mumbai stores. Use code FESTIVE25 for 25% off until midnight."
Tailored conversations for how your business operates.
Select an industry below to see how ScaleSphere transforms customer journeys into frictionless, automated experiences on official Meta Cloud rails.
Automate post-purchase tracking, COD verification & instant exchanges.
Answer 'Where is my order?' questions with automated delivery updates, address verification, and one-tap return processing with zero Meta conversation markup.
Hey ScaleSphere Store! When is order #4892 arriving?
Your order is with Delhivery and out for delivery today before 4:00 PM. Your live tracking consignment is below.
Thanks! Can I exchange size if it doesn't fit?
Yes Tanvi! You have a 7-day hassle-free exchange window directly in WhatsApp. Just tap 'Return or Exchange' anytime.
Predictable software pricing.
Zero markup on Meta fees.
Choose the tier tailored to your volume. ScaleSphere connects directly to your Meta Business Manager so you pay official WhatsApp conversation tariffs at exact pass-through cost.
Starter
Essential messaging and automated customer support for growing businesses.
- Automation
- 10 Active Chatbot Flow Sequences
- Smart AI
- 500 AI Smart Assistant Responses / month
- Official Meta Cloud API Connection
- Shared Team Inbox with Agent Collision Prevention
- No-Code Visual Bot Builder (10 flows)
- Bulk Broadcast Campaigns with CSV import
- Basic Analytics & Delivery Reporting
Growth
Multi-channel power and rich automations for fast-scaling brands and teams.
- Automation
- Unlimited Chatbot Flows & Logic Branches
- Smart AI
- 2,500 AI Smart Assistant Responses / month
- Everything in Starter, plus:
- Full Multi-Channel: WhatsApp + Instagram + Messenger
- Instagram Story Mention & Comment-to-DM Auto Triggers
- Interactive Product Catalog Browsing & Cart Sync
- Multi-Agent Role Permissions & Private Notes
Scale / Enterprise
High-concurrency infrastructure, RCS, and enterprise controls for large operations.
- Automation
- Unlimited Flows with Custom Webhook Callbacks
- Smart AI
- 10,000 AI Smart Assistant Responses / month
- Everything in Growth, plus:
- All 4 Channels including Google RCS Rich Business Messaging
- 15 Included Team Seats (Expandable)
- Advanced Skill-Based & Round-Robin Ticket Routing
- Custom REST API Endpoints & Enterprise Rate Limits
Calculate your savings with 0% conversation markups.
Most aggregators quietly charge ₹0.25 to ₹0.35 on top of every Meta message. ScaleSphere charges ₹0.00 markup. Adjust the slider to see how much you save every year:
Capital that stays directly in your business instead of aggregator middleman fees.
ScaleSphere directly attaches to your Meta Business Manager. You pay WhatsApp conversation tariffs directly to Meta at exact official rates (starting at ~₹0.11 for utility and ~₹0.74 for marketing in India). We never tack on surcharges or hold your numbers hostage.
Good questions.
Straight answers on the official Meta Cloud API, zero-markup pricing, and how your team works day to day.
ScaleSphere is an intelligent business messaging and customer automation platform. It connects your customer communication channels (WhatsApp, Instagram, Facebook Messenger, and RCS) into a unified team inbox, provides a visual no-code builder to automate inquiries and order tracking 24/7, and automatically organizes contacts and leads into actionable CRM stages.
What does the platform do?
ScaleSphere is an intelligent business messaging and customer automation platform. It connects your customer communication channels (WhatsApp, Instagram, Facebook Messenger, and RCS) into a unified team inbox, provides a visual no-code builder to automate inquiries and order tracking 24/7, and automatically organizes contacts and leads into actionable CRM stages.
Better connections.
Bigger possibilities.
Give every customer conversation the space, attention and intelligence it deserves. Start with 14 days of full access in our sandbox.
- 14-day free trial
- No credit card required
- 0% markup on Meta fees